Canadian Solar Warranty Information
CANADIAN SOLAR LIMITED WARRANTY STATEMENT
PHOTOVOLTAIC MODULE PRODUCTS
Effective August 1st, 2017
TEN
(10) YEAR LIMITED PRODUCT WARRANTY
Subject to
the exclusions contained below, Canadian Solar Inc. (“Canadian Solar”) warrants
to the buyer (the “Buyer”) that the module shall be free from defects in
materials and workmanship that have an effect on module functionality under
normal application, installation, use and service conditions as specified in
Canadian Solar’s standard product documentation.
Canadian
Solar warrants that the module will maintain the mechanical integrity and
stability in accordance with approved operation methods described in Canadian
Solar’s installation manual and its annexes; the glass of the module will
maintain its integrity provided there are no indications of localized impacts
or external forces; and the cable and connector plug of the module will remain
safe and operational provided the module is professionally installed. Any
damage caused by abrasion, improper installation, artificial damage or animals
are excluded from this warranty.
Claims under
this warranty will only be accepted if the Buyer can provide proof that the
malfunctioning or non- conformity of the module results exclusively from
defects in materials and/or workmanship under normal application, installation,
use and service conditions specified in Canadian Solar’s standard product
documentation. Any color change of the module or any other changes in module
appearance do not represent defects, insofar as the change in appearance does
not stem from defects in material and/or workmanship, and does not cause
degradation of functionality of the module.
TWENTY-FIVE
(25) YEAR LIMITED PERFORMANCE WARRANTY
Canadian
Solar warrants that for a period of twenty-five years the module will maintain
a level of performance as set forth below:
For Polycrystalline Module Products:
•
During
the first year, Canadian Solar warrants the actual power output of the module
will be no less than 97.5% of the labeled power output.
•
From
year 2 to year 25, the actual annual power decline will be no more than 0.7%;
by the end of year 25, the actual power output will be no less than 80.7% of
the labeled power output.
For Standard Monocrystalline Module
Products:
•
During
the first year, Canadian Solar warrants the actual power output of the module
will be no less than 97% of the labeled power output.
•
From
year 2 to year 25, the actual annual power decline will be no more than 0.7%;
by the end of year 25, the actual power output will be no less than 80.2% of
the labeled power output.
For Monocrystalline PERC Module
Products:
•
During
the first year, Canadian Solar warrants the actual power output of the module
will be no less than
97.5% of the
labeled power output.
•
From
year 2 to year 25, the actual annual power decline will be no more than 0.7%;
by the end of year 25, the actual power output will be no less than 80.7% of
the labeled power output.
The actual
power output of the module shall be determined for verification using Standard
Testing Conditions only. The actual power output measurement is either carried
out by a Canadian Solar facility or by a Canadian Solar recognized third-party
testing institute. Testing equipment uncertainty will be applied to all actual
power output measurements.
WARRANTY
EFFECTIVE DATE
The warranty
effective date shall be defined as the date of installation or ninety (90) days
after the delivery by Canadian Solar, whichever date is earlier.
EXCEPTIONS
The limited
warranties set forth herein DO NOT apply to any module which has been subjected to negligence in
transportation, handling, storage or use, or has been repaired, or in any way
tampered with, or which has been subjected to extraordinary salt or chemical
exposure, or which has been subjected to improper installation, application,
alteration, unauthorized service, improper system design which caused constant
shading to the modules or which has been subjected to power failure surges,
flood, fire, direct or indirect lightning strikes, or other acts of nature, or
which has been subjected to accidental breakage, vandalism, explosions, acts of
war, or other events outside Canadian Solar’s control.
In addition,
the limited warranties do not apply to any cosmetic change in appearance
stemming from the normal wear and tear over time of product materials. Warranty
claims will not apply if the product label, type or serial number of the
applicable product has been altered, removed or made illegible.
REMEDIES
If the
product fails to conform to the warranties set forth above, Canadian Solar, at
its option, will either repair or replace the product or provide additional
modules to make up the total wattage loss or provide an appropriate residual
market value of the product(s) as compensation. All remedies shall be based
upon the warranted power output of the module at the reporting time of the
warranty claim.
Canadian
Solar shall cover reasonable transportation costs for returning the affected
product to Canadian Solar and shipping the additional, repaired or replaced
product to the Buyer. If Canadian Solar opts repair as the remedy, Canadian
Solar shall cover reasonable material and labor costs related to the repair.
The costs and expenses for the removal, installation or reinstallation of the
module shall remain with the Buyer.
Any repair
or replacement of an affected product shall not increase the applicable
warranty period. The warranty period for replaced or repaired product is the
remainder of the warranty for the affected product. Canadian Solar reserves the
right to deliver a similar product (of similar size, color, shape, and/or power
output) in replacement of the returned product should the production of the
returned model be discontinued or is otherwise unavailable. Ownership of all
products which have been replaced is passed to Canadian Solar.
EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW, THE
FOREGOING REMEDIES STATE CANADIAN SOLAR’S SOLE AND EXCLUSIVE OBLIGATION AND THE
BUYER’S SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF THE FOREGOING LIMITED
WARRANTY.
CLAIM
PROCESS
If the Buyer
believes that it has a justified claim covered by the limited warranties set
forth above, then the Buyer shall submit such claim including but not limited
to the claimed quantity, serial numbers, purchasing invoices and proofs in
writing to Canadian Solar within the applicable warranty period specified above
to the following address, or such future address as Canadian Solar may provide
from time to time:
|
Japan Canadian Solar Japan K.K. Customer Support Department Round-Cross Shinjuku 5-Chome 8F 5-17-5 Shinjuku Shinjuku-ku Tokyo, Japan 160-0022 Tel: +81 3 5291 8591 E-mail: service.jp@canadiansolar.com |
Australia Canadian Solar (Australia) Pty Ltd. Technical Department 165 Cremorne Street, Richmond, VIC 3121, Australia Tel: +61 3 8609 1844 E-mail: service.au@canadiansolar.com |
|
Rest of Asia Pacific Canadian Solar Inc. Customer Service Department 199 Lushan Road, Suzhou New District Jiangsu China, 215129 Tel: +86 512 66908088 E-mail: service.cn@canadiansolar.com |
Europe, Middle East
& Africa Canadian Solar EMEA GmbH Customer
Service Department Landsberger Strasse 94, 80339 Munich, Germany Tel: +49 89 5199689 0 E-mail:
service.emea@canadiansolar.com |
|
North, South & Central America Canadian Solar Inc. Customer Service Department 3000 Oak Road, Ste. 400 Walnut Creek, CA 94597 Tel: +1 855 315 8915 E-mail:
service.ca@canadiansolar.com |
|
WARRANTY
ASSIGNMENT
This Limited
Warranty is transferrable to a party taking legal title to the module, provided
that the module remains installed in its original installation location.
DISPUTE
RESOLUTION
In case any
dispute related to warranty claims, shall be referred to and finally resolved
pursuant to the governing law clauses and dispute resolution procedures under
the purchase agreement between the Buyer and Canadian Solar.
NOT
INDEPENDENT WARRANTIES
The Buyer
has the right to pursue claims under each of the warranties set forth above;
provided that if claims arise under multiple limited warranties from a single
incident, then if Canadian Solar remedies such incidents as set forth above,
Canadian Solar shall be deemed to have resolved all applicable warranty claims
arising from such an incident.
DISCLAIMERS
THE LIMITED WARRANTIES SET FORTH HEREIN ARE IN LIEU OF AND EXCLUDE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION, AND ALL OTHER OBLIGATIONS ON THE PART OF CANADIAN SOLAR UNLESS SUCH OTHER WARRANTIES AND OBLIGATIONS ARE AGREED TO IN WRITING BY CANADIAN SOLAR. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO THE BUYER. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CANADIAN SOLAR HEREBY DISCLAIMS, AND SHALL HAVE NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR, DAMAGE OR INJURY TO PERSONS OR PROPERTY OR FOR OTHER LOSS OR INJURY RESULTING FROM ANY CAUSE WHATSOEVER ARISING OUT OF OR RELATED TO ANY OF ITS PRODUCTS OR THEIR USE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL CANADIAN SOLAR BE LIABLE TO THE BUYER, OR TO ANY THIRD PARTY CLAIMING THROUGH OR UNDER THE BUYER, FOR ANY LOST PROFITS, LOSS OF USE, OR EQUIPMENT DOWNTIME, OR FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND, HOWSOEVER ARISING, RELATED TO THE PRODUCTS, EVEN IF CANADIAN SOLAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CANADIAN SOLAR’S AGGREGATE LIABILITY, IF ANY, IN DAMAGES OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE PAID TO CANADIAN SOLAR BY THE BUYER FOR THE PRODUCT IN THE CASE OF A WARRANTY CLAIM. THE BUYER ACKNOWLEDGES THAT THE FOREGOING LIMITATIONS ON LIABILITY ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN THE PARTIES AND THAT IN THE ABSENCE OF SUCH LIMITATIONS THE PURCHASE PRICE OF THE PRODUCTS WOULD BE SUBSTANTIALLY DIFFERENT. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO THE BUYER. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE EXCLUSION OF DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO THE BUYER. YOU MAY HAVE SPECIFIC LEGAL RIGHTS OUTSIDE THIS WARRANTY, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. THIS LIMITED WARRANTY DOES NOT AFFECT ANY ADDITIONAL RIGHTS YOU HAVE UNDER LAWS IN YOUR JURISDICTION GOVERNING THE SALE OF CONSUMER GOODS. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTIAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS OR EXCLUSIONS IN THIS LIMITED WARRANTY STATEMENT MAY NOT APPLY.
NOTE
In
the event of any inconsistency among different language versions of this
warranty statement, the English version shall prevail. For modules covered by
Canadian Solar’s warranty, please refer to our product lists published on our
website at: https://www.canadiansolar.com/... as
such list is updated from time to time.
The installation and handling of PV modules requires professional skills and should only be performed by qualified professionals. Please read the safety and installation instructions before using the modules.