Enphase Energy Warranty Information
Enphase Energy Limited Warranty – United States, United States Territories, and Canada
This Enphase Energy, Inc. ("Enphase”) limited
warranty (“Limited Warranty”) covers defects in workmanship and materials of
the following Enphase products for the applicable warranty periods (each a
“Warranty Period”) set out below:
• IQ7, IQ7 Plus, IQ7X, IQ6, IQ6 Plus, M215/250,
S230/280 Microinverter: 25 years commencing on the earlier of (i) 4 months
from the date the product is shipped from Enphase and (ii) the installation of
the product at the original end-user location (“Original Location”).
• C250 Microinverter: 10 or 20 years (dependent
upon product SKU) commencing on the earlier of (i) 4 months from the date the
product is shipped from Enphase and (ii) the installation of the product at the
Original Location.
• Envoy: 2 years commencing on the earlier of
(i) 4 months from the date the product is shipped from Enphase and (ii) the
installation of the product at the Original Location.
• IQ Envoy, IQ Combiner+, IQ Combiner, IQ Commercial
Envoy, Q Aggregator, Q Commercial Aggregator,
Envoy-S Standard, Envoy-S Metered, Mobile Connect, Consumption CT, AC Combiner Box: 5 years commencing on the
earlier of (i) 4 months from the date the product is shipped from Enphase and
(ii) the installation of the product at the Original Location.
Except as set forth above, this Limited warranty
applies only to products installed in the United States,
United States territories (including Puerto Rico,
Northern Mariana Islands, U.S. Virgin Islands, American Samoa, and Guam), and
Canada. During the Warranty Period, the Limited Warranty is transferable to a
different owner (“Transferee”) as long as the product remains at the Original
Location, the Transferee submits to Enphase a “Change of PV Ownership Form”,
and pays the applicable Transfer Fee within 30 days from the date of transfer
to the Transferee. This submission is a requirement for continued Limited
Warranty coverage. The Transfer Fee is set forth in the Change of PV Ownership
Form, and is subject to reasonable adjustment from time to time (as determined
at Enphase’s discretion). The Change of PV Ownership Form and payment
instructions are available at https://enphase.com/en-us/supp...
During the Warranty Period, if Enphase establishes
the existence of a defect that is covered by the Limited Warranty, Enphase
will, at its option, either (1) repair or replace the product free of charge,
or (2) issue a credit or refund for the product to the owner of the system in
an amount up to its actual value at the time the owner notifies Enphase of the
defect, as determined by Enphase.
If Enphase elects to repair or replace the product,
Enphase will, at its option, use new and/or reconditioned parts or products of
original or improved design. If Enphase repairs or replaces a product, the
Limited Warranty continues on the repaired or replacement product for the
remainder of the original Warranty
Period or ninety (90) days from the date of receipt
of Enphase’s return shipment of the repaired or replacement product, whichever
is later. The Limited Warranty covers a replacement unit but does not include
labor costs related to (1) un-installing the product or (2) if applicable,
re-installing a repaired or replacement product. To the extent applicable, the
Limited Warranty also covers the costs of shipping a
repaired or replacement product from Enphase, via a
non-expedited freight carrier selected by Enphase, to locations in United
States, United States territories, and Canada. The Limited Warranty does not
cover, and Enphase will not be responsible for, shipping damage or damage
caused by mishandling by the freight carrier.
The Limited Warranty does not apply to, and Enphase will not be responsible for, any defect in or damage to any products: (1) that have been misused, neglected, tampered with, altered, or otherwise damaged, either internally or externally; (2) that have been improperly installed, operated, handled or used, including use under conditions for which the product was not designed, use in an unsuitable environment, or use in a manner contrary to the Enphase User Manual or applicable laws or regulations; (3) that have been subjected to fire, water, generalized corrosion, biological infestations, acts of nature, or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the products specifications, including high input voltage from generators or lightning strikes; (4) that have been subjected to incidental or consequential damage caused by defects of other components of the solar system; (5) if the original identification markings (including trademark or serial number) of such products have been defaced, altered, or removed; or (6) for which the Trip Point Management (TPM) profile with either pre-loaded or pre-set functions has been altered, and such alteration of the profile causes the product to malfunction, fail, or fail to optimally perform. The Limited Warranty does not cover cosmetic, technical or design defects, or shortcomings which do not materially influence or affect energy production or degrade form, fit, or function of the products. The Limited Warranty does not cover costs related to the removal, installation or troubleshooting of the owner's electrical systems. The Limited Warranty does not extend beyond the original cost of the products.
To obtain repair or replacement service, credit or
refund (as applicable) under this Limited Warranty, the owner must comply with
the Return Merchandise Authorization Procedure available at https://www.enphase.com/en-us/...
Enphase expressly reserves the right to novate or
assign its rights and obligations under this warranty agreement to a third
party with the demonstrated expertise and requisite resources needed to
effectively discharge the obligations hereunder.
THE LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE
WARRANTY GIVEN BY ENPHASE AND, WHERE PERMITTED BY LAW, IS MADE EXPRESSLY IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE,
INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, QUALITY, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE
OR NON-INFRINGEMENT OR WARRANTIES AS TO THE
ACCURACY, SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION
PROVIDED IN MANUALS OR OTHER DOCUMENTATION. IN NO EVENT WILL ENPHASE BE LIABLE
FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES,
COSTS OR EXPENSES HOWEVER ARISING, WHETHER IN CONTRACT OR TORT, INCLUDING
WITHOUT LIMITATION ANY ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO
PROPERTY, OR ANY PERSONAL INJURY.
To the extent any implied warranties are required under applicable law to apply to the products, such implied warranties shall be limited in duration to the Warranty Period, to the extent permitted by applicable law. Some regions do not allow limitations or exclusions on implied warranties or on the duration of an implied warranty or on the limitation or exclusion of incidental or consequential damages, so the above limitation(s) or exclusion(s) may not apply. This Limited Warranty gives the owner specific legal rights, and the owner may have other rights that may vary from region to region. The grant of this Limited Warranty by Enphase is conditioned upon agreement by the owner and any permitted Transferee to the terms, conditions and requirements herein.
Enphase Energy AC BATTERY Limited Warranty – United States and United States Territories
Subject to
the exclusions and limitations described below, Enphase Energy, Inc. (“Enphase”) provides the following manufacturer’s warranties
(the “ Warranty”) for
Enphase AC Batteries purchased from Enphase or an entity expressly authorized
by Enphase to resell the Enphase AC Battery (the “Authorized Reseller”) installed in the United States and
United States Territories (including Puerto Rico, Northern Mariana Islands,
U.S. Virgin Islands, American Samoa, and Guam) where we have approved the AC
Battery for installation. Warranty claims may only be made by the end user
(pursuant to the terms of Section 5 – RMA Process) who acquired and put the AC
Battery into use for the first time (the “End
User”) or to a different end user (the “Transferee”) as long as the AC Battery remains at the original End
User location (the
“Original Location”) and the Transferee
submits to Enphase a “Change of
Ownership Form,” and pays the applicable fee (the “Transfer Fee”) within 30 days from the date of transfer to the
Transferee. This submission is a requirement for continued Warranty coverage.
The Transfer Fee is set forth in the Change of Ownership Form, and is subject
to reasonable adjustment from time to time (as determined at Enphase’s
discretion). The Change of Ownership Form and payment instructions are
available at https://enphase.com/en-us/warr...
Warranty Period. The “Warranty
Period” (a) begins on the earlier of (i) 9 months from the AC Battery’s
date of manufacture or (ii) the installation of the AC Battery at the Original
Location (either, the “Warranty Start
Date”); and (b) ends 10 years or 7,300 fully discharged cycles (whichever
occurs first) from the Warranty Start Date. If Enphase repairs or replaces an
AC Battery, the Workmanship Warranty and the Capacity Retention Warranty will
continue on the repaired or replacement AC Battery for the remainder of the
original Warranty Period, as long as the replacement AC Battery is installed
and energized within 90 days from date of receipt of Enphase’s return shipment
of the repaired or replacement AC Battery.
The Workmanship Warranty.
During the Warranty Period, the AC Battery will, under use and conditions
as set forth in the Installation Guide and the Enphase User Manual, conform to
the AC Battery specifications set forth in the Enphase AC Battery Installation
Manual and be free from defects in workmanship and materials.
Capacity Retention Warranty. The AC Battery will maintain the
ability to store and discharge energy during the Warranty Period at the minimum
percentages set forth in the table below (the “Capacity Retention Warranty”), depending on the average annual
internal temperature in the location in which the AC Battery is installed.
Enphase will determine the average annual internal temperature as measured by
the temperature sensors inside the AC Battery. The rated capacity of the AC
Battery is based on a 1.2 kWh charge capacity, as measured during a continuous
charge from zero to full capacity at a current less than 10 amps and at a
temperature of 68°F (+/- 18°F).
If the average annual internal AC
Battery temperature is below 82 degrees Fahrenheit:
WARRANTY PERIOD: |
AC BATTERY CAPACITY: |
Year 1 of
the Warranty Period or 0.74 MWh of aggregate AC energy discharge throughput,
whichever occurs first |
Cumulative
average energy storage capacity at least 90% of AC Battery nameplate rating |
Years 2-5
of the Warranty Period or 3.53 MWh of aggregate AC energy discharge throughput,
whichever occurs first |
Cumulative
average energy storage capacity at least 85% of AC Battery nameplate rating |
AC BATTERY WARRANTY-US & US TERRITORIES
Years 6-10
of the Warranty Period or 6.65 MWh of aggregate AC energy discharge throughput,
whichever occurs first | Cumulative
average energy storage capacity at least 80% of AC Battery nameplate rating |
IMPORTANT DISCLAIMERS:
THE WORKMANSHIP WARRANTY AND/OR THE
CAPACITY RETENTION WARRANTY MAY BE VOIDED PRIOR TO THE END OF THE WARRANTY
PERIOD IF: (A) AN AC BATTERY IS NOT REGISTERED WITH ENPHASE AND CONNECTED TO
THE INTERNET WITHIN 45 DAYS FOLLOWING THE WARRANTY START DATE; (B) AN AC
BATTERY LOSES ITS INTERNET CONNECTION FOR MORE THAN 45 DAYS AT ANY TIME DURING
THE WARRANTY PERIOD; (C) AN AC BATTERY IS NOT INSTALLED PURSUANT TO THE TERMS
OF THE QUICK INSTALL GUIDE / INSTALLATION MANUAL; (D) THE END USER OR THE
TRANSFEREE FAIL TO FOLLOW ANY OF THE OPERATING
GUIDELINES SET FORTH IN THE ENPHASE
USER MANUAL; (E) AN AC BATTERY IS KEPT IN AN AREA WHERE THE AVERAGE ANNUAL
INTERNAL TEMPERATURE IS OVER 82 DEGREES FAHRENHEIT IN ANY ONE (1) YEAR PERIOD;
(F) AN AC BATTERY IS KEPT AT AN AMBIENT TEMPERATURE OF: (I) 131 DEGREES
FAHRENHEIT FOR 24 OR MORE CONTINUOUS HOURS; (II) 140 DEGREES FAHRENHEIT FOR
MORE THAN ONE (1) CONTINUOUS HOUR; OR (III) 158 DEGREES FAHRENHEIT AT ANY TIME;
OR (G) THE WORKMANSHIP WARRANTY MAY BE VOIDED IF THE END USER FAILS TO REPORT A
DEFECT WITHIN 90 DAYS.
Remedies.
During the
Warranty Period, if Enphase establishes the existence of a defect that is
covered by the Workmanship Warranty, Enphase will, at its option, either (a)
repair or replace the AC Battery free of charge, or (b) issue a prorated credit
or refund for the AC Battery to the End User or Transferee in an amount equal
to the current market value at the time the End User or Transferee notifies
Enphase of the defect, as determined by Enphase. If Enphase elects to repair or
replace the AC Battery, Enphase will, at its option, use new or reconditioned
parts or products of original or improved design.
During the
Warranty Period, if Enphase establishes the existence of a defect that is covered
by the Capacity Retention Warranty, Enphase will, at its option, either (a)
provide a prorated credit, as determined by Enphase, for the lost capacity over
the warranted term towards the purchase of a new AC Battery; or (b) repair or
replace the AC Battery free of charge. If Enphase elects to repair or replace
the AC Battery, Enphase will, at its option, use new or reconditioned parts or
products of original or improved design.
RMA Process. To obtain
replacement service, credit or refund (as applicable) under the Workmanship
Warranty or the Capacity Retention Warranty, the End User or Transferee must
comply with the Return Merchandise Authorization Procedure available at https://www.enphase.com/en-us/...
Exclusions. The Workmanship Warranty
and the Capacity Retention Warranty do not apply to, and Enphase will not be
responsible for, any defect in or damage to any AC Batteries: (a) that have
been misused, neglected, tampered with, altered, or otherwise damaged, either
internally or externally; (b) that have been improperly transported, handled,
installed, operated, used or repaired, including use under
AC BATTERY
WARRANTY-US & US TERRITORIES
conditions
for which the AC Battery was not designed, use in an unsuitable environment, or
use in a manner contrary to the Installation Guide and the Enphase User Manual
or applicable laws or regulations; (c) that have been subjected to fire, water,
generalized corrosion, biological infestations, acts of nature, or input
voltage that creates operating conditions beyond the maximum or minimum limits
listed in the AC Battery specifications, including high input voltage from
generators or lightning strikes; (d) that have been subjected to incidental or
consequential damage caused by defects of other components of the attached
solar system; or (e) if the original identification markings (including
trademark or serial number) of such products have been defaced, altered, or
removed.
Items Not Covered. The Workmanship
Warranty and the Capacity Retention Warranty does not cover (a) normal wear and
tear or deterioration, or cosmetic, technical or design defects, or
shortcomings which do not materially influence or affect energy storage or
degrade form, fit, or function of the AC Battery; (b) noise or vibrations that
is not excessive or uncharacteristic and does not impact the AC Battery’s
performance; (c) damage that occurs during shipping or transportation after the
AC Battery is sold to an Authorized Reseller; (d) damage or deterioration that
occurs after the expiration or voiding of the applicable Warranty Period or
that is reported more than 10 days after the expiration or voiding of such
period; or (e) theft or vandalism of the AC Battery or any of its components.
The Workmanship Warranty and the Capacity Retention Warranty does not cover
costs related to the removal, installation or troubleshooting of the End User
or the Transferee's electrical systems. The Workmanship Warranty and the
Capacity Retention Warranty does not extend beyond the original cost of the AC
Battery.
Assignment. Enphase expressly reserves the right to novate or assign its rights
and obligations under this warranty agreement to a third party with the
demonstrated expertise and requisite resources needed to effectively discharge
the obligations hereunder.
Limitation of Liability. TO THE EXTENT PERMITTED BY LAW ENPHASE WILL NOT
BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, LOSSES, COSTS OR EXPENSES HOWEVER ARISING, WHETHER IN CONTRACT OR
TORT, INCLUDING WITHOUT LIMITATION ANY ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR
DAMAGE TO PROPERTY, OR ANY PERSONAL INJURY. TO THE FULLEST EXTENT PERMITTED BY
LAW,
ENPHASE’S
LIABILITY ARISING OUT OF OR RELATED TO A CLAIM UNDER THIS WARRANTY WITH RESPECT
TO AN INDIVIDUAL AC BATTERY WILL NOT EXCEED 100% OF THE PURCHASE PRICE PAID TO
ENPHASE FOR SUCH AC BATTERY. SOME STATES AND COUNTRIES DO NOT ALLOW, OR
RESTRICT, THE EXCLUSION OR LIMITATION OF DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY, OR MAY ONLY APPLY TO A LIMITED EXTENT
This warranty
is offered by Enphase Energy, Inc.
Contact
Details: Enphase Energy,
Inc.
Attn:
Customer Support 1420 N. McDowell Blvd. Petaluma, CA 94954 https://enphase.com/en-us/support/contact
The grant of
the Workmanship Warranty and the Capacity Retention Warranty by Enphase is
conditioned upon agreement by the End User and any permitted Transferee to the
terms, conditions, and requirements herein.