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Return Policy

Please do not return any product without prior written authorization provided by the RMA Department. The RMA number provided by our team must be included and visible on the return shipment in order to receive a refund.

Return request must be sent with in 14 days of the delivery receipt. 

NOTE: We will only pay for the return shipping, if the order issue was caused by A1 Solar Store.

Once we receive and inspect the returned items, we send you the amount of the original purchase minus the restocking fees (if applicable). If the return was not caused by our mistake, a restocking fee will be charged at the following rates:

Domestic returns - 15% restock fee

International returns 25% restock fee

We will not give refunds for items that are received in a non-resalable condition.

If you have any questions regarding return process, please contact A1 SolarStore representative by phone or email us at