Please do not return any product without prior written authorization provided by the RMA Department.
The RMA number provided by our team must be included and visible on the return shipment to receive credit.
NOTE: We will only pay for return shipping, if the order issue was due to an error on the part of A1 Solar Store.
Once we have received and inspected the return, we will credit the customer’s account for the original purchase price minus restocking fees (if applicable). If the return is not due to our error, a restocking fee will be charged at the following rates:
Domestic returns will incur a flat 15% restock fee
International returns will incur a flat 25% restock fee
We will not issue credit for product that is received in not resalable condition.
If you have any questions regarding return process, please contact A1 SolarStore representative by phone or email us at firstname.lastname@example.org