Toll-free(800)557-5686

Shipping and Payment



Shipping

  • All Solar Panels orders shipped for one flat rate of $175. To simplify your shopping experience, on our web site, we have the posted a flat rate shipping price on all solar panel orders any size order. (Continental US only, Alaska not included) So you will know exactly what your purchase price will be before you have to check out.
  • Batteries, inverters, connectors, and wires are sent by Fedex Ground or XPO.
  • We have free shipping for sets of panels. Goods with free shipping are marked by the label FREE SHIPPING.


Payment

You can pay via PayPal or directly with a credit card.

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet.

Shipping Time

We normally ship orders within 48hrs of payment processed or the following business day, depending on the time of day the order is received and the complexity of order. If shipping is to be delayed, we'll let you know.

Solar Panels Shipping Policy

A1 SolarStore has distribution network on West and East coast of the United States. In order to make certain that you receive your products as quickly as possible for a reasonable price, we utilize LTL Freight shipping through the XPO Logistics and FEDEX freight. We believe freight shipping is the most economical and reliable method of transporting solar panels in all fifty states within 5-7 days. And our flat rate system is financially beneficial to all our customers.

Please note, LTL Freight does not guarantee delivery dates. Estimated delivery within the continental Unites States is 5-7 days.

A1 SolarStore is not responsible for shipping delays due to weather, incorrect address or other shipping information errors supplied by the customer. By placing your order with us, you are agreeing that that once our packages are picked up by truck driver, they are in operator control until they arrive at your front door.

Some important points to remember in order to receive prompt service

  • Please make sure your shipping address is complete and correct.
  • Very important to provide us with your best phone number, in order to schedule the delivery.
  • Signature is required, please check package before signing the delivery slip. Make sure to mark any damages to the package even the small scratches.
  • Unmarked damages will not be coved!

ORDER INSPECTION INFORMATION IS HERE

We provide you with a tracking number, but if the package does not arrive, call us and we will work with the tracking company in tracking it down.

If you are shipping to a facility with a receiving center, you will need to take full responsibility alerting the organization your package is coming.

Shipping Damages & Claims

If you received a damaged package or product please contact us as soon as possible so we can set up a replacement and make a shipping claim. Please keep the package in the original box until the claim has been resolved.