Pickup
A1 SolarStore offers a pickup option so you can get your solar panels faster and without shipping costs.
Why pick up?
Pickup is completely free of charge.
Collect your order as soon as it is ready — no waiting for freight delivery.
Order online, get notified when your order is ready, and come collect it.
How to find the pickup location
The pickup location for each product is shown on the product page. Availability and location may differ depending on the item, so check the product page before placing your order.
Note that the product price may vary slightly depending on the pickup location.
Step-by-step: how pickup works
1. Place your order online Select the pickup option and proceed as usual.
2. We prepare your order Once payment is confirmed, we begin processing your order. On average, preparation takes up to 48 hours (Monday to Friday).
3. We notify you when it's ready You will receive a message when your order is ready for collection. Do not travel to the pickup location before receiving this notification — your order may not be ready yet.
4. Come collect your order Make sure your vehicle is large enough to transport your order. Check the dimensions and quantity of your items in advance.
Preparing for pickup
Transporting solar panels requires a little preparation. Here are some tips:
- Full pallet order: your panels will already be secured on a pallet — no additional packaging preparation is needed. Just make sure your vehicle can fit a pallet.
- Less than a full pallet: you can request palletised packaging by leaving a note "palletised order" in the order comments. Alternatively, bring protective material — foam pads, bubble wrap, or blankets — to protect the panels during transport.
- Do not place anything on top of the panels, especially if you expect a bumpy journey.
Inspecting your order
This step is important. By signing the collection receipt, you confirm that the order is complete and the products are in acceptable condition.
When you collect your order:
- Verify the number and description of items against your order confirmation.
- Inspect pallets from the top and bottom for footprints, broken glass, damaged corners, or other visible damage.
- Check product packaging for dents or punctures.
If you notice any damage at the time of collection, note it on the receipt before signing and contact us at [email protected].
Frequently Asked Questions
We do not transfer stock between locations. If the product is not available at your preferred pickup location, you can check other locations or place a delivery order instead.
Yes. You are expected to collect your order at the agreed time.
Yes. Please provide the name of the person who will collect the order and notify us at least 24 hours before the scheduled pickup time.