Shipping

A1 SolarStore delivers across the European Union using LTL (Less-than-Truckload) freight service. Shipping costs are calculated individually — after you submit a quote request, our manager will contact you with the exact delivery price for your order.

How LTL works

All orders are shipped via LTL freight on pallets. Deliveries are made to the nearest accessible point at street level. The carrier will bring the pallet to the entrance of your building or property, but is not responsible for bringing it inside or up any stairs.

Shipping cost & quote request

We do not display shipping rates at the point of quote request. Once you submit your request, our manager will calculate the delivery cost based on your address and shipment size, and contact you to confirm the total.

Delivery timeline

After your order is confirmed and payment is received, we typically dispatch within 48 hours. Estimated transit times are 4–7 working days depending on your location.

Please note

A1 SolarStore cannot control freight carriers and is not responsible for delivery delays due to weather, incorrect address information, or other circumstances beyond our control. Once the consignment is collected by the carrier, it is in their care until it arrives at your delivery address.

Inspecting your delivery

It is essential that you carefully inspect all items at the time of delivery, before signing the delivery note. Do not sign until you have checked every parcel and the condition of all goods.

  • Check all parcels. Inspect each package for visible damage — dents, tears, crushed corners — before accepting the delivery.
  • Document everything. Photograph any damage with your phone or camera before and after unpacking.
  • Note damage on the delivery note. If you notice any damage, write it clearly on the delivery receipt before signing. This is essential for any future claim.

Please note

If your order is delivered to a freight forwarder, third-party location, or business premises, you shall take full responsibility for informing that facility of the delivery inspection requirements.

Shipping damages & claims

If you received a damaged parcel or product, record all damage with your camera and note it on the delivery note. Then fill in the Damage Report Form and keep calm — we will investigate your case and arrange a replacement.