Warranty Support and Return Policy
Most of the items available at A1SolarStore come with warranties. Warranty terms and conditions vary depending on the manufacturer and product type. On average, solar equipment comes with the following warranties:
|Solar panels||25 year performance warranty |
10 year equipment warranty
|Solar batteries||5 year warranty for lead-acid batteries |
10 year warranty for lithium-ion batteries
|Inverters||12 year warranty|
|Charge controllers||5 year warranty|
|Manufacturer's warranties may not apply in all cases. Before requesting a warranty support, please read through our support materials below:|
Midnite Solar Charge Controllers
Morningstar charge controllers
Schneider Charge Controller
|Solar Batteries||BYD Solar Batteries|
LG Energy Solution
Generac Power Systems
Products purchased on a1solarstore.com may be returned within 14 days of the receipt. Before returning products, it is necessary to contact our Return Merchandise Authorization department to obtain a written authorization and an RMA number, which must be included and visible on the return shipment.
NOTE: We will only pay for the return shipping if the order issue was caused by A1SolarStore.
Once we receive and inspect the returned items, we send you the amount of the original purchase minus 20% restocking fee if the return was not caused by our mistake.
NOTE: Clearance items and items received in a non-resalable condition are not eligible for refund.
If you have any questions regarding the return process, please contact A1SolarStore representative at (800) 557-5686 (toll-free) or email us using the form below.