Toll-free: (800) 557-5686

Warranty Support and Return Policy

Warranty Support

Most of the items available at A1 SolarStore come with warranties. Warranty terms and conditions vary depending on the manufacturer and product type. On average, solar equipment comes with the following warranties:

Solar panels25 year performance warranty
10 year equipment warranty
Solar batteries5 year warranty for lead-acid batteries
10 year warranty for lithium-ion batteries
Inverters12 year warranty
Charge controllers5 year warranty
Manufacturer's warranties may not apply in all cases. Before requesting a warranty support, please read through our support materials below:
Solar panelsSilfab
Q-cells
Axitec
Mission Solar
REC
JA Solar
Canadian Solar
LONGi
TRINA
S-Energy
CertainTeed
SOLARIA
Panasonic
InvertersFronius
OutBack Power
SMA inverters
SolarEdge
MicroinvertersAPsystems
Enphase Energy
Charge controllersMagnum
OutBack Power
Midnite Solar Charge Controllers
Morningstar charge controllers
Schneider Charge Controller
Solar BatteriesBYD Solar Batteries
Kilovault Batteries
Simpliphi batteries
Generac Power Systems

Return Policy

Merchandise, except for products that were specially ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product.

Before returning products, it is necessary to contact our Return Merchandise Authorization department and obtain a written authorization and an RMA number. Please, reference this number in a clear location on the outside of the package when returning the items. When we receive and inspect the returned products, we will send you the amount of the original purchase minus the restocking fees:

Domestic returns – 15% restock fee

International returns – 25% restock fee

We will refund shipping charges only if the issue was caused by A1 SolarStore.

If the items are returned in a non-resalable condition, we have the right to refuse a refund.

If you have any questions regarding the return process, please, contact A1 SolarStore representative at (800) 557-5686 (toll-free) or email us at solar@a1solarstore.com.

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