Warranty Support and Return Policy

Warranty Support

Most of the items available at A1SolarStore come with warranties. Warranty terms and conditions vary depending on the manufacturer and product type. On average, solar equipment comes with the following warranties:

Solar panels25 year performance warranty
10 year equipment warranty
Solar batteries5 year warranty for lead-acid batteries
10 year warranty for lithium-ion batteries
Inverters12 year warranty
Charge controllers5 year warranty
Manufacturer's warranties may not apply in all cases. Before requesting a warranty support, please read through our support materials below:
Solar panelsAptos
Axitec
Canadian Solar
CertainTeed
HT-SAAE
Hyundai
JA Solar
Jinko
LONGi
Meyer Burger
Mission Solar
Mitrex
mSolar
Phono Solar
Q-cells
REC
S-Energy
Silfab
Solar4America
SOLARIA
SonaliSolar
Star Solar
SUNTECH
TRINA
URE
Vikram Solar
VSUN
ZNSHINE
InvertersFronius
OutBack Power
SMA inverters
SolarEdge
Sol-ark
MicroinvertersAPsystems
Enphase Energy
Charge controllersMagnum
OutBack Power
Midnite Solar Charge Controllers
Morningstar charge controllers
Schneider Charge Controller
Solar BatteriesBYD Solar Batteries
Kilovault Batteries
LG Energy Solution
Simpliphi batteries
Generac Power Systems

Return Policy

Products purchased on a1solarstore.com may be returned within 14 days of the receipt. Before returning products, it is necessary to contact our Return Merchandise Authorization department to obtain a written authorization and an RMA number, which must be included and visible on the return shipment.

NOTE: We will only pay for the return shipping if the order issue was caused by A1SolarStore.

Once we receive and inspect the returned items, we send you the amount of the original purchase minus 20% restocking fee if the return was not caused by our mistake.

NOTE: Clearance items and items received in a non-resalable condition are not eligible for refund.

If you have any questions regarding the return process, please contact A1SolarStore representative at (800) 557-5686 (toll-free) or email us using the form below.

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