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Warranty Support and Return Policy

Warranty Support

Most of the items available at A1 SolarStore come with warranties. Warranty terms and conditions vary depending on the manufacturer and product type. On average, solar equipment comes with the following warranties:
Solar panels25 year performance warranty / 10 year equipment warranty
Solar batteries5 year warranty for lead-acid batteries / 10 year warranty for lithium-ion batteries
Inverters12 year warranty
Charge controllers5 year warranty
Manufacturer's warranties may not apply in all cases. Before requesting a warranty support, please read through our support materials below:
BrandSupplier contactsWarranty terms
Silfab +1 360-569-4733silfabsolar.com
Q-cells +1 949 7485 996 
inquiry@us.q-cells.com
q-cells.us
Axitec +1 856-393-7800
EA2@axitecsolar.com
axitecsolar.com
Mission Solar +1 (210) 531-8600
info@missionsolar.com
missionsolar.com
REC +1 877 785 8055recgroup.com
JA Solar +1 408 586 0000
fax: +1 408 956 9505
info.us@jasolar.com
jasolar.com.cn
Fronius +1 219-734 5500fronius.com
OutBack Power+1 360 435 6030
blawrence@outbackpower.com
outbackpower.com
SMA inverters +1 14731 625 0870
fax: +1 14731 625 0871
Info@SMA-America.com
sma.de
SolarEdge +1.510.498.3200
+1.510.353.1895
infoNA@solaredge.com
solaredge.com
APsystems +1 844-666-7035
info.usa@APsystems.com
usa.apsystems.com
Magnum +1 800-553-6418magnum-dimensions.com
OutBack Power +1 360 435 6030
blawrence@outbackpower.com
outbackpower.com
Midnite Solar Charge Controllers tech support: +1 360 403 7207 Ext. 102
main office: +1 360-403-7207
fax: +1 360-691-6862
support@midnitesolar.com
midnitesolar.com
morningstar charge controllers +1-215-321-4457
info@morningstarcorp.com
support.morningstarcorp.com
schneider charge controller +1 833-391-8640
solarsupport-nam@se.com
solar.schneider-electric.com
BYD Solar Batteries BYD Devon Wilson BYD Energy LLC Manager - USA (510) 499-3827 d.wilson@eft-systems.de, BYD Authorized Service Partner: EFT USA Customer Service USservice@eft-systems.de
+1 (833) 338-8721
Kilovault Batteries info@kilovault.com
Simpliphi batteries +1 805-640-6700, Option 1simpliphipower.com
Panasonic HIT® Limited Warranty on Panasonic’s Photovoltaic Modules HIT®
Canadian Solar +1 855 315 8915
service.ca@csisolar.com
Warranty Information on Canadian Solar Photovoltaic modules
Enphase Energy +1 (877) 797-4743Enphase Energy Products Warranty Information
LONGi Matt Johnson LONGi Solar Technology US Inc, Director of Distribution (949) 648-8918, mjohnson@longigroup.com
Asiapacific@longigroup.com
LONGi Green Energy Technology Co., Ltd. Warranty Information
SOLARIA +1 510-480-0657
lmoura@solaria.com
SOLARIA Limited Product Warranty
TRINA +1 800-696-7114
fax :+1 800 696 0166
NAservice@trinasolar.com
TRINA SOLAR BRAND LIMITED WARRANTY

Return Policy

Merchandise, except for products that were specially ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product.

Before returning products, it is necessary to contact our Return Merchandise Authorization department and obtain a written authorization and an RMA number. Please, reference this number in a clear location on the outside of the package when returning the items. When we receive and inspect the returned products, we will send you the amount of the original purchase minus the restocking fees:
15%
Restock fee for domestic returns
25%
Restock fee for international returns
We will refund shipping charges only if the issue was caused by A1 SolarStore. If the items are returned in a non-resalable condition, we have the right to refuse a refund.

If you have any questions regarding the return process, please, contact A1 SolarStore representative at (800) 557-5686 (toll-free) or fill in the form bellow.

E-mail us