Shipping
A1 SolarStore has a distribution network throughout continental United States. We work with the top freight carriers XPO, FedEx, ODFL, R&L etc. to deliver your products as soon as possible at a reasonable price.
Curbside delivery
Liftgate service is optional and charged additionally
Curbside delivery explained
All solar panels are shipped with LTL Freight service. Freight shipments are delivered in a manner called ‘curbside delivery’. This means that the freight carrier will deliver the pallet to your curbside, which is generally the end of your driveway.
Some important things to remember:
- The freight carrier is not responsible for bringing the pallet up your driveway or onto your property in any way.
- You will be required to climb into the truck and unload the pallet and all boxes for the order yourself – from the height of the truck.
- A liftgate can be used by the truck driver to take the pallet off the truck and lower it to the ground level. Liftgate service is extra ($99) and must be ordered and paid in advance.
Your ZIP matters
Enter your ZIP to see free shipping options
What if products are not available for shipping
We will not be able to deliver products located more than 1500 miles from your ZIP. The thing is that, as with small orders, the risk of damage is very high.
Our website automatically identifies your location to show relevant availability. Make sure the selected ZIP code corresponds to your delivery address, not current location. If it does not, change it in the “Deliver to” section of the website navigation bar. If the product you have chosen is still not available, you may want to shop for similar equipment or consult us by phone or email.
48 hrs processing
4-7 business days are estimated transit times
Get your order within a week
Our manager will contact you by phone within 24 hours to confirm order details. Normally we can process and have your order out of the door within 48 hours. We will let you know if there are any problems with fulfillment. Estimated transit times are 4-7 business days.
Please note
A1 SolarStore can not control freight trucks and is not responsible for shipping delays due to weather, incorrect address provided to us or any other circumstances beyond our control. By placing your order, you agree that once the package is picked up by the truck driver, it’s in the carrier’s control until it arrives at your destination.
How to get your order more quickly
- Track your shipment and let us know if there are any problems. We will contact the tracking company to help you track it down.
- Provide your best phone number at checkout so we can get in touch to schedule the delivery.
- Double-check your shipping address. Make sure it is complete and correct.
- Examine your freight carefully and document the damages, if any, before signing the delivery slip.
Please note
If your order is delivered to a freight forwarder, third party location or business, you shall take full responsibility for informing that facility of the delivery arrangements.
Document damages
Inspect your shipment carefully before signing the receipt
Shipping damages & claims
If you received a damaged package or product, record all damages with your camera and note them on the delivery slip. Then fill in the Damage Report Form and keep calm – we will investigate your case and take care of the replacement.