Terms & Conditions

1. Agreement to Terms

1.1. These Terms & Conditions (“Terms”) govern your access to and use of the A1 SolarStore website, marketplace, and related tools and services (collectively, the “A1 SolarStore Services”).

1.2. By accessing or using any A1 SolarStore Services, you agree to be bound by these Terms, which form a binding agreement between you and A1 SolarStore LLC (“A1 SolarStore,” “we,” “us,” or “our”).

1.3. We may update these Terms from time to time. Changes are effective upon posting. Your continued use of the A1 SolarStore Services after an update constitutes acceptance of the revised Terms.

1.4. Electronic Communications. You consent to receive contracts, disclosures, invoices, and notices electronically and agree that electronic acceptance has the same force as a handwritten signature under applicable e-signature laws.

1.5 Consent to Be Contacted. By submitting a service request, creating an account, or otherwise providing your contact information, you consent to be contacted by A1 SolarStore and by Professionals regarding your request or account via phone, text/SMS, email, and in-product messaging, which may include the use of automated dialing systems or prerecorded messages to the extent permitted by law. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP and may unsubscribe from marketing emails via the provided link; you will continue to receive transactional or account-related messages as permitted by law. Consent is not a condition of purchase and remains in effect until you revoke it.

2. Description of Services & User Roles

2.1 Marketplace. An e-commerce platform where users (“Customers”) purchase solar and home-energy equipment from A1 SolarStore or third-party sellers. A1 SolarStore facilitates the sale, processes payment, and coordinates fulfillment.

2.2 Lead Center. A platform (formerly Setpile) where qualified installers, electricians, roofers, engineers, and similar professionals (“Professionals”) connect with potential customers. Available to A1 Pro and A1 Pro+ accounts.

2.3 Services (Customer Requests). A request tool for Customers to describe projects (e.g., solar panel installation, roof repair). Requests are sent to vetted Professionals, who contact Customers through Lead Center to discuss scope and pricing.

2.4 User Types. These Terms apply to all users, including visitors, Customers, and Professionals.

3. Account Registration & Eligibility

3.1 User Accounts. You may create an account to access features such as order tracking or Professional onboarding. If you do not create an account before checkout, one may be created automatically using your checkout information. We will notify you by email with instructions to set a password and manage preferences. You agree to provide accurate, current, and complete information and to safeguard your credentials. You are responsible for all activity under your account.

3.2 Professional Accounts (A1 Pro / A1 Pro+). By registering as a Professional, you represent and warrant that you: (a) are properly licensed and authorized for the services and jurisdictions in which you operate; (b) maintain all legally required licenses, permits, and insurance; and (c) will comply with all applicable laws and regulations. Registration is free; certain premium features (including access to leads in Lead Center) may require a paid subscription. We may verify qualifications and may suspend or terminate accounts for non-compliance with these Terms or applicable law.

3.3 Eligibility. You must be at least eighteen (18) years old (or the age of majority in your jurisdiction) and have the legal capacity to enter a binding contract. If you access on behalf of a business, you represent you are authorized to bind that entity.

4. Marketplace Terms

4.1 Orders & Payments. Prices are listed in U.S. dollars and may change until your order is placed. By clicking “Checkout,” you agree to pay the price shown plus applicable taxes, fees, and shipping. Accepted payment methods may include credit/debit card, PayPal, and bank wire (for large orders). We may cancel an order and refund payment if we suspect fraud, unauthorized activity, or error.

4.2 Third-Party Payment Processors. We may use third-party processors. Your payment is subject to their terms. You authorize the processor to debit and, if necessary, credit your payment method for adjustments, chargebacks, and refunds, and you agree to cooperate in reasonable chargeback investigations. While we strive for secure processing, we are not responsible for processor errors, outages, or breaches.

4.3 Fulfillment, Shipping, Title & Risk. We arrange delivery through our fulfillment centers and freight carriers. Delivery is typically curbside and follows standard timelines (e.g., approximately 5–7 business days), which may vary. You must inspect deliveries upon receipt and note visible damage on the carrier’s delivery record. Concealed damage must be reported to A1 SolarStore within five (5) calendar days of delivery with photos of packaging and product. Title and risk of loss pass to you upon delivery unless otherwise specified.

4.4 Product Warranties. Products include any applicable manufacturer warranties as described on the relevant product page or in our Warranty Policy. A1 SolarStore warrants that products will conform to their described specifications and be free of liens at the time of sale. Except for express warranties stated, products are provided “as is,” and A1 SolarStore disclaims all implied warranties, including merchantability and fitness for a particular purpose, to the maximum extent permitted by law.

4.5 Pricing & Taxes. Prices may exclude taxes unless stated. Applicable taxes are calculated at checkout unless you provide a valid exemption certificate. Where A1 SolarStore acts as a marketplace facilitator, we may calculate, collect, and remit certain transaction taxes; you remain responsible for any taxes we are not required to collect.

4.6 Order Issues. Report missing, incorrect, or damaged items within 24 hours of delivery for visible damage and within five (5) calendar days for concealed damage. We will work with you under our policies to provide an appropriate remedy (e.g., replacement, refund, or repair).

4.7 Order Cancellation. You may cancel an order before it has shipped or been picked at the fulfillment center via the order details page or transactional emails. We will refund the full amount of a timely canceled order within 90 calendar days of cancellation. If the order has shipped or been picked, cancellation is handled under our Return Policy.

4.8 Returns & RMAs. Returns require prior written authorization (RMA). Non-defective returns may be subject to a restocking fee and return freight; opened or installed electrical goods may be non-returnable for safety reasons. See our Return Policy for details, which is incorporated by reference.

5. Professional Services

5.1 Overview. “Professional Services” is A1 SolarStore’s customer-facing request tool that helps homeowners and businesses describe a project (e.g., solar panel installation, battery storage, roof work, electrical upgrades) and get connected to independent, vetted Professionals who may provide quotes and perform the work. A1 SolarStore provides matchmaking and communication facilitation only; it does not perform or supervise the work.

5.2 Platform Role. A1 SolarStore is not a licensed contractor or service provider. We act solely as an intermediary platform connecting Customers and independent Professionals. We are not a party to service contracts between Customers and Professionals.

5.3 Independence of Professionals. Professionals (including A1 Pro and A1 Pro+) are independent contractors—not employees, agents, or representatives of A1 SolarStore. We do not endorse or guarantee any particular Professional. Professionals are solely responsible for maintaining current licenses, certifications, and insurance, and for the quality and safety of their work.

5.4 Customer Responsibility. Customers are responsible for reviewing quotes, verifying qualifications, and selecting Professionals that meet their needs. Any warranties, guarantees, or commitments related to services are provided by the Professional, not by A1 SolarStore.

5.5 Disputes Between Users. All disputes arising from a Professional’s services (including quality, timeliness, price, or damages) are strictly between the Customer and the Professional. A1 SolarStore and its affiliates (including Setpile Corp) are not liable for such disputes or outcomes.

5.6 Reviews. Customer reviews and ratings reflect user opinions and are not endorsements, certifications, or guarantees by A1 SolarStore.

6. Lead Center

6.1 Overview. “Lead Center” is A1 SolarStore’s professional-facing dashboard (formerly Setpile) where verified installers, electricians, roofers, and engineers can view, filter, and manage project opportunities submitted by Customers. It centralizes lead details, messaging, and follow-up so Professionals can choose which projects to pursue and manage their pipeline.

6.2 Access & Use. Lead Center enables Professionals to view and pursue potential projects submitted through the Services. A1 SolarStore does not guarantee that any lead will convert, that a Customer will proceed, or that a Customer will pay.

6.3 Professional Conduct. Professionals agree to perform services in a professional and workmanlike manner, to communicate honestly, and to honor estimates and commitments made to Customers.

6.4 Subscriptions & Billing. Access to certain leads or higher volumes may require a paid subscription. Lead-related subscriptions and payments are processed by Setpile Corp, our affiliate that manages lead distribution. Charges for these services may appear as “Setpile Corp” on your billing statement.

6.5 Account Actions. We may suspend, restrict, or remove Professionals who (a) receive consistently poor feedback, (b) violate these Terms, or (c) misuse the platform. We are not obligated to mediate disputes between Customers and Professionals.

6.6 Outreach & Communications Compliance. Professionals must comply with all applicable communications and privacy laws and guidelines, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, federal and state Do-Not-Call rules, and CTIA guidelines. Professionals may contact only those leads for which they have appropriate consent, must promptly honor any opt-out or do-not-contact request, and must maintain reasonable records of consent and outreach. Resale, transfer, or sharing of leads is prohibited. A1 SolarStore may suspend or remove Professionals who violate this subsection.

7. User Conduct & Acceptable Use

7.1 You agree to use the A1 SolarStore Services lawfully and respectfully. Prohibited conduct includes, without limitation: harassment; posting false, deceptive, obscene, or infringing content; scraping or attempting to hack or interfere with the Services; uploading malware or harmful code; and violating any applicable law.

7.2 We may remove content or suspend accounts that violate these Terms or the spirit of our community guidelines.

7.3 User Content License. You grant A1 SolarStore a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your reviews or submissions for operating, improving, and promoting the Services.

7.4 Moderation. We may remove or decline to post User Content that is unlawful, deceptive, defamatory, obscene, harassing, infringing, or otherwise violates these Terms or our guidelines.

8. Privacy

8.1 Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard personal information.

8.2 By using the A1 SolarStore Services, you acknowledge that you have read and agree to the Privacy Policy (separate from these Terms).

9. Intellectual Property

9.1 The A1 SolarStore website and its contents (including text, graphics, logos, images, and software) are owned by A1 SolarStore or its licensors and are protected by intellectual-property laws.

9.2 We grant you a limited, revocable license to access and use the website for its intended purposes (shopping for products, seeking services, or offering services) subject to these Terms.

9.3 Any unauthorized use—including reproduction, scraping, automated data extraction, or use of our trademarks or logos without permission—is prohibited.

9.4 Claims of Infringement. If you believe material on our site infringes your rights, please send a detailed notice so we can investigate and, where appropriate, remove or disable access in accordance with the DMCA or applicable law.

10. Disclaimers

10.1 Service “As Is.” The A1 SolarStore Services are provided on an “as is” and “as available” basis. We do not warrant that the Services will be error-free, uninterrupted, secure, or meet your requirements. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee of Results. We facilitate introductions between Customers and Professionals but do not guarantee any outcome, project approval, exclusivity of leads, or availability of work.

10.3 Third-Party Sites & Products. Links to third-party websites or resources are provided for convenience. We are not responsible for third-party content, products, services, or practices; access is at your own risk.

10.4 No Endorsement. References to third-party products, services, or Professionals do not constitute endorsements or recommendations by A1 SolarStore.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, A1 SolarStore and its officers, directors, employees, affiliates, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, lost data, personal injury, or property damage) arising out of or relating to your use of the A1 SolarStore Services or services performed by a Professional you engaged through the platform, even if we have been advised of the possibility of such damages.

11.2 In all circumstances, our total liability to you for claims arising out of or relating to the A1 SolarStore Services shall not exceed the amount you paid to A1 SolarStore in the six (6) months preceding the event giving rise to the claim.

12. Indemnification

12.1 You agree to indemnify, defend, and hold harmless A1 SolarStore and its affiliates (including Setpile Corp), and their respective officers, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the A1 SolarStore Services or products purchased; (b) your breach of these Terms; or (c) your violation of law or third-party rights.

13. Dispute Resolution & Arbitration

13.1 Mandatory Good-Faith Negotiation. Before filing a claim, the parties will attempt in good faith to resolve any dispute arising from or relating to these Terms. Upon written notice of a dispute, each party will designate a senior representative with authority to settle the matter. These representatives will meet as needed and endeavor to resolve the dispute within thirty (30) days of the notice.

13.2 Binding Arbitration. If a dispute is not resolved within that 30-day period, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Miami, Florida, in English, before a single arbitrator with at least ten (10) years of experience in commercial and technology-related disputes. The arbitrator will be selected per AAA rules. The award will be final and binding and may be entered in any court of competent jurisdiction. Each party bears its own costs and fees unless the arbitrator awards fees under applicable law. The arbitrator may grant any remedy available at law or in equity.

13.3 Class Action Waiver. Disputes must be brought in the parties’ individual capacities, not as class, collective, representative, or private attorney general actions. The arbitrator may not consolidate claims or preside over a representative or class proceeding.

13.4 Injunctive Relief Exception. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent immediate or irreparable harm, without waiving arbitration.

13.5 Survival. This Section 13 survives termination or expiration of these Terms.

13.6 Governing Arbitration Law. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

13.7 Small Claims. Either party may bring an individual claim in small-claims court with jurisdiction.

13.8 Opt-Out. You may opt out of arbitration by sending written notice within 30 days of first accepting these Terms.

13.9 Delegation. The arbitrator has exclusive authority to resolve disputes about the arbitrability of any claim.

14. Governing Law & Venue

14.1 These Terms and any disputes arising out of or relating to them or the A1 SolarStore Services are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

14.2 If, for any reason, a dispute is not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Florida and waive any objection to such venue.

15. Miscellaneous

15.1 Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be severed, and the remaining provisions will remain in full force.

15.2 No Waiver. Our failure to enforce any provision is not a waiver of future enforcement. Any waiver must be in writing and signed by an authorized A1 SolarStore representative.

15.3 Independent Contractors. You and A1 SolarStore are independent contractors. These Terms do not create a joint venture, franchise, employment, or agency relationship. Neither party may bind the other.

15.4 Assignment. You may not assign or transfer these Terms (or any rights or obligations) without our prior written consent. We may assign these Terms to an affiliate, or in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms bind and inure to the benefit of each party’s successors and permitted assigns.

15.5 Entire Agreement. These Terms, together with any policies or guidelines referenced herein (including the Privacy Policy and applicable purchase terms on our site), constitute the entire agreement between you and A1 SolarStore regarding the A1 SolarStore Services and supersede prior or contemporaneous understandings on the subject matter.

15.6 Notices. We may provide notices by posting to the site, emailing the address in your account, or via in-product messages. You may send legal notices to A1 SolarStore LLC at our published corporate address or via the contact method provided on our “Contact Us” page.

15.7 Force Majeure. Neither party will be liable for any delay or failure to perform due to events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, labor disputes, supply-chain disruptions, carrier failures, war, terrorism, civil unrest, embargoes, government actions, power or Internet outages, or other similar events. Performance will be excused for the duration of the Force Majeure event and for a reasonable period thereafter. The affected party will use commercially reasonable efforts to mitigate the impact and resume performance.

By using the A1 SolarStore Services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.