Problems with your order? We’re always here to help

In accordance with Term and Conditions, your claim can be processed only if submitted within 24 hours of signing the delivery slip.

What happened to your order?

Damage
Solar equipment arrived broken, dented or scratched
Select
Shortage
You received less items than we shipped to you
Select
Lost order
No news about your shipped order for a week or more
Select

How does it work?

  • Report a problem
  • Wait for A1SolarStore decision
  • Get a discount, refund or replacement