Toll-free(800)557-5686

F.A.Q.

Can A1 Solarstore ship solar panels to Caribbean Islands and South America?

Yes. A1 Solarstore can ship your order almost anywhere . (Panama, Mexico, Brazil, Costa Rica, Uruguay etc. including all islands of Caribbean Sea)

After placing an order please provide us with your preferred Freight forwarder information.

If you do not have one, we can assist with the import and export of your goods, from initial quote and document preparation to tracking and delivery to the final destination. Our trusted freight forwarding partners offer a flexible array of the international shipping options, including door-to-door service to many major cities worldwide or standard door-to-airport or door-to-port service to almost any international destinations.

All prices on our site are in US dollars. For international shipping, we only accept bank wire or cryptocurrency payments.

When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all the laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.

Customs, duties, and taxes are non-refundable. If a shipment is being refused because of the unexpected import fees, the cost of the original shipping and any additional return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you have any questions regarding your international order, please email us.

Can I install solar panels on the ground/roof/RV/boat?

All panels are essentially the same with some variations in power output. The dimensions of the panel are normally correlated to the power output of the panel. The right questions would be how much power is required and if there is enough room to mount it. The only panel that is designed specifically for rooftops is Solaria AC module, as it will only work in grid tight system.

How soon will you send the panel after I pay for it? How fast does it usually arrive?

Normally it takes us 48 hrs to prepare your order for shipping. Depending on the delivery address, it takes 2-7 business days to deliver.

Can the panel be returned after the payment has been processed?

Yes, you can return panel, please see our return policy. However, shipping charges are non-refundable.

What warranty applies to this solar panel?

Warranty information can be found here: https://a1solarstore.com/warranty-support.html

How to choose inverter?

Normally solar panels produce power for over 25 years, so it would be logical to invest in a good inverter with quality warranty. We recommend Solaredge, SMA, Fronus, Outback, Enphase and Schneider brands inverters.

Does the efficiency of solar panel decrease over time?

Yes, it does. Generally, panel power production degrades about 1% per year.

What is the panel efficiency on a cloudy day?

Panel power production depends on how much sun it’s getting. Whether it will produce power on a cloudy day - yes. But the amount of it depends on how much sun is getting through the clouds.

I live in Montana (North Dakota/Minnesota/etc.), does it make sense for me to order and install solar panels?

Yes, solar panels perform very well in cold climates.

My house is located near the forest with tall trees, does it make sense for me to order and install solar panels?

You will need to check if you have areas with direct sunlight and is if it possible to install panels in those areas. With the help of micro inverters and power optimizers, the system with partial shading can be very efficient.

How fast can I reach a break-even point with solar panels?

At current prices, any solar power system usually pays off within 5-6 years. Or faster, if Zombie Apocalypse begins :)